Using the Ademero support portal
Sign in to the Ademero Support portal, reset a forgotten password, submit tickets by portal or email, and keep your company account straight through coworker additions and email-domain changes.
By the end of this guide you'll know how to sign in to the Ademero Support portal, reset a forgotten password, get a ticket to us with or without the portal, and keep your company's account tidy when coworkers join or your email domain changes.
Your portal login is not your Content Central login. The support portal is run by Zoho, our portal provider, so it has its own account and its own password. Changing one never changes the other.
The portal address
The customer sign-in page is:
https://support.ademero.com/portal/en/signinBookmark it — it's the only address you need.
Only sign in (or start a password reset) at the address above. Links copied out of forwarded emails sometimes point to staff-only pages on the same site — those pages will never accept a customer login, and a password reset started there goes nowhere.
The Ademero Support portal sign-in page, with the Forgot Password link highlighted
Two ways to open a ticket
| Channel | How | Sign-in needed? |
|---|---|---|
Send your question to support@ademero.com | No — a ticket is created automatically | |
| Portal | Sign in and submit a ticket from the portal | Yes |
Both land in the same place. Replies you post in the portal and replies you send by email thread into the same ticket conversation, so pick whichever is convenient — you can even mix them on one ticket.
Automated ticket emails arrive from Ademero Support (noreply@ademero.com), and replying to one goes to support@ademero.com — so replying to a ticket email updates the ticket.
Create a portal account
Go to
https://support.ademero.com/portal/en/signinand choose the sign-up option.
Register with your work email address — the one you'd use to email support. That's how your tickets and your company are matched to you.
Complete any confirmation the portal asks for, then sign in.
What you should see: the Ademero Support portal, signed in as you.
A new portal account isn't always connected to your company's account automatically — see "Get coworkers linked to your company account" below.
Reset a forgotten password
On the sign-in page, click Forgot Password.
Enter your portal email address and submit the request.
Check your inbox — and your spam and junk folders. Reset emails come from Zoho Accounts (sender domain
portal.zohoaccounts.com), not from Ademero's usual addresses, so mail filters treat them differently.
Still nothing after a few minutes? Use Forgot Password once more, then contact support if it doesn't arrive.
You can also reset the same password directly with Zoho at https://accounts.zoho.com/password — enter your portal email address there.
If the reset email never arrives
Corporate email filtering can hold these messages in a quarantine that only your email administrator can see (common with Microsoft 365). The fastest route:
Request one reset at the sign-in page and note the approximate time.
Ask your email administrator to run a message trace for mail from
portal.zohoaccounts.comaround that time.
If the message was quarantined, they can release it and allow-list the sender so future resets get through.
You can also ask support to confirm that your portal account is active — that rules out an account problem versus a mail-delivery problem.
Get coworkers linked to your company account
Coworkers can start opening tickets right away, two ways:
- They email
support@ademero.com— no account needed. - They sign up themselves at the portal.
Signing up creates their personal portal account, but it doesn't automatically connect them to your company's account. Ask support — by email or on any ticket — to associate your coworkers with your organization. Include each person's name and work email address, and support will link them.
When your company changes its email domain
An email-domain change (say, @oldcompany.com becomes @newcompany.com) affects the portal more than you'd expect:
- Your new address is a new contact in the support system, with its own portal login. Your old address keeps working as a separate login, with its existing password.
- Your ticket history stays attached to your old address — it doesn't follow you to the new one automatically.
- Tell support about the domain change. Support will link your new address to your company's account and sort out your contact records so your history and company association carry over.
A domain change can also break your separate Content Central sign-in. That's fixed inside Content Central — ask your Content Central administrator, who manages user accounts there. Support-portal fixes never touch Content Central, and vice versa.
Still stuck?
Email support@ademero.com (that creates a ticket by itself) or call 863-937-0272. Include:
- The exact email address you're signing in or registering with
- What you tried (sign-in, Forgot Password, sign-up) and the approximate time
- The exact message the portal showed, or a screenshot
- If a reset email is missing: whether you checked spam/junk, and whether your email administrator can run a message trace
That's enough for support to confirm your account status, link you to your company, or chase a stuck email in one pass.