AdemeroHelp

Alert IT when the scanner or hot folder goes quiet

If no new documents of a type have arrived within a set time, email IT — a Content Delay trigger and a Send E-mail action — so a stopped scanner, a stuck hot folder, or a dead mailbox is noticed in an hour instead of a week.

AdministratorsContent Central 7.8+15 minutesVerified 2026-09-05

Before you begin

  • A Workflow Access email template for the alert (see Customize notification message templates)
  • A document type that normally receives documents on a predictable rhythm

When you're done, Content Central emails IT whenever a document type that normally receives documents every day has received nothing within the window you set — turning a silent capture failure into a loud one.

The planDocument type scope
  1. Trigger
    1. Content Delay › Lack of Content Added in this Document TypeNo Content Added Within: 1 Days · Process Interval: Every Hour · Reprocess Matching Records After: 1 Days
  2. Action
    1. Send E-mailMessage Template: "No documents received" (Email, Workflow Access)
  3. Rule
    1. "Nothing captured in 24 hours → email IT", enabled

Every other alarm in the library watches for documents that did arrive. This one watches for the absence — the failure mode of a jammed scanner, a hot folder blocked by one bad file, or a capture mailbox whose password changed.

Build the trigger

  1. Go to Administration > Catalogs & Document Types, pick the Catalog and the Document Type that should always be receiving (daily invoices, for example), click the Workflow tile, then Triggers > New Trigger.

  1. Type: Content Delay and Lack of Content Added in this Document Type. Trigger Name: No invoices captured in 24 hours.

  1. No Content Added Within: 1 Days. Choose a window longer than your longest normal gap — a weekend, if nobody scans on Saturday, means 3 Days for a Monday-to-Friday office (or see Variations for a weekday-only schedule).

  1. Process Interval: Every Hour. Process Start: On First Interval. Reprocess Matching Records After: 1 Days, so IT hears once a day, not hourly, while the outage continues.

  1. Click Save.

Build the action

  1. Click Actions > New Action. Type: Send E-mail. Action Name: Email IT — nothing received.

  1. Pick the template under Message Template:. Its To is the IT address; its body should say which document type went quiet and point at the first things to check. Save.

Wire the rule

  1. Click Rules > New Rule. Rule Name: Nothing captured in 24 hours → email IT.

  1. Add Trigger: No invoices captured in 24 hours. Add Action: Email IT — nothing received. Apply.

Test it

  1. On a test document type that receives nothing, set No Content Added Within: to 5 Minutes and Process Interval to Every 5 Minutes.

  1. Wait for the interval.

What you should see: the alert email. Capture one document into the type and confirm the next run stays silent. Then set the real values, or delete the test rule.

Variations

Want this insteadChange this
Watch the whole system rather than one typeGlobal scope: Administration > Workflow, sub-type Lack of All Content Added in the System
Watch a whole catalogSub-type Lack of Content Added in a Catalog
Don't alarm on weekendsKeep No Content Added Within: at 3 Days, or run the check Every Day on a weekday-morning hour and accept a Monday alert
Also watch the capture service's backlogGlobal trigger System Query › Items Queued in the Capture Service with Minimum Items in the Capture Queue:
Page someone instead of emailingPoint the template's To at your paging or ticketing address