Find your Machine ID and license tokens
Where CapturePoint shows the Machine ID support asks for, what capture tokens actually count (pages, not documents), where the remaining balance hides, and why re-imaging a PC triggers reactivation.
At the end of this guide you can put your finger on the two numbers licensing conversations turn on — the Machine ID that identifies this installation, and the token balance that decides how many more pages you can capture — and you'll know the three answers that resolve most token surprises.
The Machine ID
In CapturePoint's top toolbar, click ADMIN, then choose Account Manager ("Your Ademero account, capture credits, and password reset").
The Account Details dialog opens. The Machine ID sits at the bottom left — give it a moment; it's computed when the dialog opens. The value is selectable: click into it and copy.
That string is what Ademero support asks for when adjusting your license or tokens — it identifies this machine's installation, derived from the hardware itself.
Which explains a rite of passage: a re-imaged, cloned, or replaced PC has a new Machine ID. CapturePoint notices the mismatch and offers to reactivate ("This machine's identifier does not match the information on the server. Would you like me to activate this machine?") — say yes; it's the expected consequence of new hardware, not a licensing problem.
Tokens: what they count, where they show
Three answers cover nearly every token question:
A token is a page. Every page captured or imported spends one — a 40-page document costs 40, and "capture tokens" and "capture credits" are the same unit under two names.
The balance shows on the Capture screen, as Remaining images: with the count — visible right where you'd spend them, not in the Account Details dialog.
Running dry stops capture with "There are no remaining capture tokens." — scanning halts until the balance is refilled, which is an account matter: Ademero support, with your account email and the Machine ID from above.
CapturePoint captures happily offline, reconciling the token count with the server when the connection returns — so a balance that jumps after reconnecting is the ledger catching up, not an error.
The account, while you're in the dialog
Licensing here is account-based — the email and password in Account Details — with no license key or file to manage. The dialog's buttons cover the account lifecycle: RESET PASSWORD, CHANGE ACCOUNT, and RESEND ACTIVATION E-MAIL for a never-activated account ("This account has not been activated. If you have your activation token, enter it here…" — that token arrives in the activation email).
Success check: you can read both numbers cold: the Machine ID copied from Account Details, and Remaining images: on the Capture screen. When either conversation with support happens, those are the first two questions answered.