# Send new documents to a team's work queue

Every new document of a type lands on a team's Work tab without anyone forwarding it — a Content Capture trigger and a Work Queue - Assign action, with an optional expiration so items don't pile up forever.

Product: content-central · Versions: 7.8+ · Audience: catalog-administrator · Time: 15 minutes · Last verified: 2026-09-05

Canonical: https://help.ademero.com/content-central/workflow/send-new-documents-to-a-teams-work-queue

**When you're done, each new document of this type appears on the team's Work tab the moment it's filed, with a due date if you want one, and it leaves the queue when someone removes it — no forwarding, no email chain.**

```plan
scope: document-type
trigger: Content Capture › Content Captured in this Document Type | Any source, any format
action: Work Queue - Assign | Work-Queue Assignment Evaluation: Selected Group(s) · Selected Groups: the team · Expiration Type: Selected Expiration, 5 Days
rule: "New document → team work queue", enabled
```

A work queue is a to-do pile; sending to a **group** puts one item in the group's shared pile, and the first member to take it, takes it. If you'd rather each person get their own copy, choose the users individually (see Variations).

## Build the trigger

1. Go to **Administration** > **Catalogs & Document Types**, pick the **Catalog** and **Document Type**, and click the **Workflow** tile. Click **Triggers**, then **New Trigger**.

2. **Type:** `Content Capture` and `Content Captured in this Document Type`.

3. **Trigger Name:** `New document filed`. Leave **Source Evaluation:**, **Format Evaluation:**, **Field Evaluation:**, and **Capturing-User Evaluation:** at their `All` / `No Field Evaluation` defaults.

4. Click **Save**.

## Build the action

1. Click the **Actions** card, then **New Action**.

2. **Type:** `Work Queue - Assign`. **Action Name:** `Assign to HR team queue`.

3. **Work-Queue Assignment Evaluation:** `Selected Group(s)`. Under **Selected Groups**, pick the team's group.

4. **Expiration Type:** `Selected Expiration`, then set the **Expiration** to how long the item should sit before it ages out — `5` `Days` is a reasonable start. Leave it at `No Expiration` if items must never disappear on their own.

5. Click **Save**.

> **IMPORTANT:** An expired item leaves the queue silently. Use an expiration for "nice to review" documents; for things that must be handled, keep **No Expiration** and pair it with the [aging alert recipe](/content-central/workflow/alert-when-invoices-sit-in-the-coding-queue) instead.

## Wire the rule

1. Click the **Rules** card, then **New Rule**. **Rule Name:** `New document → team work queue`.

2. **Add Trigger:** `New document filed`. **Add Action:** `Assign to HR team queue`. Click **Apply**.

## Test it

1. Capture one document into this document type.

2. Have a member of the group open **Work Queue** from the left menu (the **Queues** page, **Work** tab).

**What you should see:** the document in the Work tab with a **Date Received** a few seconds after filing and your **Expiration** date. The document's **View History** shows the queue arrival.

If the item never appears: confirm the document type grants **Allow Work-Queue Assignment** to the workflow, and that the document was *filed* rather than left in the Coding Queue.

## Variations

| Want this instead | Change this |
| --- | --- |
| Each person on the team gets their own copy | **Work-Queue Assignment Evaluation:** `Selected User(s)` and pick the people |
| Only documents scanned at the front desk | Trigger: **Source Evaluation:** `DirectScan Upload`; or `Capturing-User Evaluation:` `Selected User(s)` with the front-desk login |
| Only documents missing a required field | Trigger: **Field Evaluation:** `Selected Field Lacks Value` — the queue becomes a fix-the-coding pile |
| Route to a different team depending on a field value | One trigger per value (**Field Evaluation:** `Selected Field Value(s)`, **Field-Match Type:** `Equals`) and one action per team |
| Pull the item back out when a status field changes | [Clear paid invoices from queues and file them](/content-central/workflow/clear-paid-invoices-from-queues-and-file-them) |
| Notify the team by email as well | Add a **Send E-mail** action to the same rule |

## What's next

- [Send documents to a work queue](https://help.ademero.com/content-central/workflow/send-documents-to-a-work-queue)
- [Manage work queues](https://help.ademero.com/content-central/workflow/manage-work-queues)
- [Alert when invoices sit in the Coding Queue too long](https://help.ademero.com/content-central/workflow/alert-when-invoices-sit-in-the-coding-queue)